Support

Help with CrowdCare

Last updated October 14, 2026

Signing in

Accounts are issued by your organization’s CrowdCare administrator. If you do not have one, ask your medical director or event lead. Forgot your password? Use Forgot password on the sign-in screen and we will email you a reset link.

During an event

  • If the app cannot reach the server, your recent screens keep working and your entries sync when the connection returns.
  • Camera scanning needs camera permission. If scanning does not start, check the app’s permission in your device settings.
  • Location sharing is used only while you are on shift and can be turned off in device settings.

Deleting your account

Open Settings in the app and choose Delete my account. You will be asked for your password. The account is closed immediately and your personal details are removed; see the privacy policy for what is retained in patient records.

Contact us

For a medical emergency, call your local emergency number. CrowdCare support cannot dispatch help.